FREQUENTLY ASKED QUESTIONS
Below you can find the answers to frequently asked questions. If you do not find your answer, please do not hesitate to call us toll-free at 877-810-4174.
1) Can I place an order by telephone?
Yes, you may call us toll-free at 877-810-4174 between the hours of 8 AM and 5 PM Mountain Time (Monday through Friday).
2) Do you accept purchase orders?
Yes, we accept purchase orders. You may fax purchase orders to 877-810-4174. After we receive the purchase order, we will verify the information contained in the PO and will fulfill the order. We will include and invoice with the shipment as well as mail one to your billing address.
3) What payment methods do you accept?
We accept Visa, Mastercard, Discover, American Express and Paypal.
4) What shipping methods do you use?
We utilize both the US Postal Service (First Class Mail, Priority Mail and Express Mail) and UPS (Ground, 2nd Day Air and Next Day Air). International orders are shipped via USPS Priority Mail so that tracking and delivery confirmation can be provided.
5) Do you accept international orders.
Yes, we accept orders to most international addresses. You will be able to enter your foreign address and get shipping rates during the checkout process.
6) How do I return an item?
Please refer to our return policies under the Customer Service tab at the top of this page.
7) Do you sell wholesale?
No, we are a retail business only.
8) Why was my credit card declined?
The most common reason for a declined credit card is an AVS mismatch due to the billing address not matching the address on file with your credit card company.
9) Do you carry refills for all of your pens?
Most of our pens use refills that can be found at an office supply store.
10) Do you have a paper catalog?
No. Information on all of our products can be found online. We frequently add new products which would quickly make a catalog obsolete.